Refund Policy

Effective Date: August 24, 2026

This Refund Policy is published by Dongguan Tengya Clothing Co., Ltd., the legal entity that runs the Daixini brand and the daixini.com website.

Returns, cancellations, and exchanges are covered by our separate Returns and Cancellation Policy. This Refund Policy describes how approved refunds are released after a cancellation, return, exchange, or refund request has been assessed.

1. When a Refund May Be Approved

A refund may be approved after an authorized return has been received and examined, where a return is needed. In some cases, we may settle a matter without asking for the original garment to be sent back. Do not treat a return as unnecessary unless our customer service team confirms that in writing.

Approval of a return does not guarantee a refund. The returned item must still arrive and be inspected unless we confirm in writing that no return is required.

Refunds may be available for eligible items that arrive damaged, faulty, incorrect, incomplete, or materially different from the order the customer confirmed, subject to review and applicable law.

2. Refund Amount

For an eligible returned item, an approved refund covers the purchase price actually paid for that item, after any discounts or promotions applied to the order.

For an approved change-of-heart return:

- the eligible item's purchase price is refunded;
- original shipping charges are not refundable;
- return shipping is the customer's responsibility; and
- no restocking fee is charged.

Where a refund results from our confirmed error, including a damaged, faulty, incorrect, or incomplete item:

- the affected item's eligible purchase price is refunded if a refund is selected;
- the applicable original shipping charge is refunded where appropriate; and
- authorized return shipping costs are covered or refunded.

Any sales tax collected and legally refundable for the returned item will be handled according to applicable tax and payment rules.

Please note that personalized, customized, and otherwise made-to-order items are generally not eligible for a change-of-heart refund, as explained in our Returns and Cancellation Policy.

3. Original Shipping Fees

Original shipping charges are not refundable for approved change-of-heart returns unless the law requires otherwise.

Where a refund results from our confirmed error, including a damaged, faulty, incorrect, or incomplete item, the applicable original shipping charge will be refunded where appropriate.

4. Return Shipping Refund

For an approved change-of-heart return, the customer covers return shipping costs.

For a confirmed damaged, faulty, incorrect, or incomplete item, we will provide applicable instructions and cover the authorized replacement or return shipping costs.

If we ask you to purchase return postage for a merchant-responsible return, please keep the receipt. We will refund the approved reasonable cost after receiving the requested documentation.

Daixini does not charge a restocking fee.

5. Taxes, Duties, and Third-Party Charges

Any sales tax collected and legally refundable for the returned item will be handled according to applicable tax and payment rules.

Customs duties, import taxes, brokerage fees, and other amounts paid directly to customs authorities, carriers, or other third parties generally cannot be refunded by Daixini.

6. Refund Method

Approved refunds will normally be issued to the original payment method.

We generally cannot issue a refund to a different card, bank account, or payment method. If the original payment method is no longer available, the payment provider's applicable procedures will apply.

Where a gift was paid for by one person but is being returned by the recipient, any eligible refund is normally issued to the original payment method used for the order.

7. Refund Processing Time

Approved refunds will normally be issued to the original payment method within 5–10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to display the refund after we issue it.

8. Return Inspection

After an authorized return arrives, we will inspect the item and notify you whether the refund has been approved.

The inspection may consider:

- whether the correct item was returned;
- the item's condition;
- whether it shows signs of wear, alteration, or damage;
- whether original components, tags, and accessories are included;
- the stated reason for return; and
- whether the return followed the authorized instructions.

If additional information is reasonably required, we may contact you before making a final decision.

9. Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

- review the original payment account;
- contact your bank, card issuer, or payment provider;
- allow for any additional institutional processing time; and
- contact us if you still require assistance.

Please include your order number and any refund confirmation previously provided.

10. Incorrect Addresses and Undeliverable Orders

Customers are responsible for providing complete and accurate delivery information.

If a parcel is returned or cannot be delivered because of an incorrect or incomplete address, refusal by the recipient, failure to collect the parcel, repeated unsuccessful delivery attempts, failure to pay applicable customs charges, or another reason attributable to the customer:

- refund eligibility will be assessed after the parcel is returned and inspected;
- applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law;
- original shipping charges will not normally be refunded; and
- if redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

These conditions do not apply where non-delivery resulted from our confirmed error or the carrier's confirmed error.

11. Contact and Company Information

For cancellation, return, exchange, or refund assistance, contact our customer service email address:

service@daixini.com

Please include your order number and the email address used during checkout.

Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).